Official Hospitality Programme Brochure
The Traveller Inc. is an authorized Sales Agent of MATCH Hospitality in Canada
for the sale of the 2018 FIFA World Cup Russia™ Official Hospitality Programme.
Official Hospitality Programme Video
Event Information
Match Schedule
Host Cities
Visa and Fan ID
Official Hospitality Programme Brochure

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Visa Information

Russian President Vladimir Putin has signed a federal law in the preparation and hosting of the 2018 FIFA World Cup™ and the FIFA Confederations Cup 2017 in Russia.

FIFA and the Local Organising Committee (LOC) are very pleased about the enactment of the 2018 FIFA World Cup™ law and grateful to the Russian authorities for their cooperation in finalizing this important project fully five years before the start of the tournament. The swift passing of the law shows the strong collaboration between the Russian government, FIFA, and the LOC on the two major FIFA tournaments to be hosted in Russia for the first time in 2017 and 2018.

The 2018 FIFA World Cup™ law will be the cornerstone of the operational set-up and preparation for football’s flagship event and covers all areas essential to the success of the tournaments.

From a fan’s perspective, the law permits visa-free entry to Russia for all 2018 FIFA World Cup™ match ticket holders and free overground travel on public transport 18 hours before and after matches.

Fan ID Information

Neither FIFA nor MATCH Hospitality assume any liability or responsibility in respect of the application, issuance and use of such identification documents or the accuracy information provided in these FAQs, which may be subject to change. Please see the Hospitality Sales Regulations for more details.

The FAN ID team will provide direct customer support for those applying for a FAN ID:

What is a FAN ID and why do I need one?

A FAN ID is a personalised document that is issued and required by every single person attending any 2018 FIFA World Cup Russia™ matches. Pursuant to the Russian Federal Law No. 108-FZ of 7 June 2013, both a FAN ID and applicable match ticket are required to access the stadium on match day. Only one FAN ID is required per person for the duration of the 2018 FIFA World Cup Russia™.

How long is my FAN ID valid?

A FAN ID will be valid from approximately two weeks before the start of the 2018 FIFA World Cup Russia™, until after the tournament.  Exact dates will be published by FAN ID at a later stage. For more information, please visit the FAN ID questions and answers page.

How does a MATCH Hospitality customer get a FAN ID?

It is possible for MATCH Hospitality customers to apply for a FAN ID prior to receiving their match tickets.  Only fully-paid hospitality customers will be able to make use of this service. Please contact MATCH Hospitality Customer Service at customerservice@match-hospitality.com if you are an existing hospitality customer and would like more information about applying for a FAN ID.

Alternatively, if you are a hospitality customer and you have received your match tickets, you can also apply for a FAN ID in Russia at a FAN ID Distribution Centre.

For more information on applying for a FAN ID please visit www.fan-id.ru

Who is responsible for obtaining and processing of the FAN ID?

All FAN ID applications must be submitted to FAN ID directly by the spectator. The customer and his/her guests are responsible for obtaining FAN IDs. Neither FIFA nor MATCH Hospitality assume any liability or responsibility in respect of the application, issuance and use of such identification documents or the accuracy information provided in these FAQs, which may be subject to change. Please see the Hospitality Sales Regulations for more details.

Who do I contact if I have difficulty applying for my FAN ID?

The FAN ID team will provide direct customer support for those applying for a FAN ID:

For more information, please visit the FAN ID questions and answers page. 


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Terms of Use

Terms of Use

In consideration for being allowed to participate in packages provided by The Traveller, each of the purchaser/participant and/or their guests, for himself/herself, his/her personal representatives, heirs and next of kin:

1. Hereby releases, waives, discharges and covenants not to sue The Traveller and affiliates, subsidiaries, agencies, agents, sponsors, advertisers, owners and lessees of premises as well as their used to conduct the event, transportation companies, caterers, and each of them, their directors, officers and employees, all for the purposes herein referred to as “releases”, from all liability to the purchaser/participant and/or their guests, his/her personal representatives, assigns, heirs, and next of kin for any and all loss or damage and any claim or demands therefore on account of injury to the person or property or resulting in death of the purchaser/participant and/or their guests, whether caused by the negligence of the releases or otherwise while the purchaser/participant and/or their guests is for any purpose participation in the event.

2. Hereby agrees to indemnify and save and hold harmless the releases shall not assume responsibility for any refunds, losses, liability, damage, costs or expenses arising out of injury, accident or death, loss or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment or meeting time resulting in or from, without limitation, the following:

A) The act, fault or omission by any party other than the organizers;

B) Mechanical breakdown, government action, weather, strike or any other action beyond the organizer’s control;

C) Failure to provide documentation necessary for the journey;

D) Being held by government direction;

E) Being denied access to the carrier due to contravention of the conditions of carriage;

F) Failure of delegates to clear customs;

G) Missed connections or the failure to follow directions of the organizers; or

H) The need for the organizers to change itineraries or substitute accommodation or hotels or services, provided that every effort is made to supply the comparable services and accommodations available.

3. Hereby assumes full responsibility for and risk of bodily injury, death, or property damage due to the negligence of releases or otherwise while in or upon the restricted area and/or while competing, officiating, observing, or working for or for any purpose participating in the event.

4. Hereby agrees to allow The Traveller and its subsidiaries to photograph and record me in certain audiovisual footage (the “footage”), The Traveller may photograph, film, videotape, record and otherwise use and exploit my name, voice, biographical information, and portrait and likeness, including, without limitation, any statements, interviews or performances of me, whether as contained in existing photography or as photographed by The Traveller (collectively, “name and likeness”) in the footage. I further agree The Traveller and its broadcast partners may broadcast, distribute and otherwise exploit the footage (including without limitation in or as part of any advertising, promotion, publicity, and/or works of any kind or nature), and exercise all allied, subsidiary and ancillary rights therein and thereto, by any and all means and media, whether now known or hereafter devised, throughout the universe in perpetuity; provided that nothing shall obligate The Traveller to do so or use my name and likeness and/or produce the footage. I further release The Traveller and any subsidiaries from any claims I or any person claiming through me may have at any time relating to the footage. The Traveller and its broadcasters shall have the absolute right to edit, modify, add to and/or delete any or all material contained in the footage, including that material which contains my name and likeness, in whole or in part. The Traveller may now assign this instrument and any and all of the rights granted hereunder in whole or in part to any third party, and this instrument shall insure to the benefit of any such successors, licensees or assigns. The rights granted by me hereunder are irrevocable; in no event shall I have the right to see injunction relief or to enjoin or restrain or otherwise interfere with the production, distribution or other exploitation of the footage or the exercise of any rights granted herein.

Each of the purchaser/participant and/or their guests expressly acknowledges and agrees that the activities of the event may involve certain risks, including, but not limited to, serious injury and death. Each of the purchaser/participant and/or their guests acknowledges that he is voluntarily participating in the event and all related activities. Each of the purchaser/participant and/or their guests further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the laws of the province or state or any other jurisdiction, in which the event is conducted and agrees that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in the full legal force and effect, and further agrees that any legal proceedings related to this waiver will take place. Each of the purchaser/participant and/or their guests agrees to let the parties use his name and likeness free of charge in any manner and for any purpose.

Upon purchase of this package, all participants agree to release The Traveller from all the above stated conditions.

The following conditions will apply on all travel arrangements:

  • Travel must be completed by the event dates listed.
  • Participants are responsible for making all necessary arrangements to have the appropriate travel documentation and all necessary medical or health certificates, or any other proof of identity or consents and all health and all medical inoculations that may be required for the trip.

Please note the following is not included: trip cancellation insurance, out of province insurance, travel & health insurance, transportation to and from the designated departure location, and personal expenses. Visit TIPS Travel Insurance to purchase insurance separately.

Requests for substitutions and itinerary changes will not be considered. This is non-refundable, non-transferable and has no cash value. The terms of this event will not be extended under any circumstances.

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